Client feedback is integral to maintaining and improving our high level of service. At the conclusion of each client’s program, a thorough exit interview is conducted with our Sanctuary Process Consultant. This one-to-one interview is comprehensive and takes an hour or more to complete. Every aspect of each client’s program is evaluated and rated, and clients are invited to comment upon and provide feedback on their experience of treatment.
Client feedback is then collated and reviewed by the Director and Clinical Director, with any changes to policies, procedures and process discussed with our Process Consultant to determine what needs to change to continually improve our service. Feedback from present clients helps to shape service for our future clients. This is how The Sanctuary Byron Bay has grown to become of the leading one-to-one treatment centres in the world.
For privacy reasons, names have been withheld:
"It was one of the best experiences of my life. The whole concept is superb." Male, 60
"I feel so much better emotionally and physically." Female, early 20s
"I’m leaving with tools to deal with stress, anxiety." Male, early 40s
"It’s very helpful not feeling like you’re being trapped and having a good degree of flexibility but definitely with encouragement to negotiate boundaries and balance. I was very happy about the pace and the balance between constraint and freedom. It was very skilfully handled." Male, 60
"Has helped me prioritise what I needed to change, professionally and personally – being me and being healthy...Programme gave me a sense of excitement. It is the first pause I have had in years. A genuine disconnection. In the past I have experienced feeling good by having a good time, dinners, drugs and I learnt I can feel awesome and be healthy. Given the carrot towards healthy living." Male, 28
"I’ve got a lot out of it! I feel healthier; it’s opened my eyes up a lot to understand myself better. I’m more confident about getting through recovery. I felt really low when I got here. I didn’t know where I was going. I felt I was just floating and allowing a bad lifestyle to just take over. Being here has just pulled me back to earth and given me hope for the future." Male, Mid 20’s
"My daily interactions with staff, who were more like friends you could open up to. I’m going to miss them."
The physical side of the program, but generally it’s the holistic way in which everything works together. I only really got it after a few weeks." Male, Mid 30s
"The therapy - it was a big change factor." 60 Year Old Male
"The therapy...The focus on health...Diet – to be mentally healthy I need to be physically healthy." 28 Year Old Male
"Basically, all of the program I really liked...The scheduling was really nice – I got a little bit of time to myself." Female, early 20’'s
"I came to a lot of realisations – gained deeper understanding of myself and of what is driving my behaviour." Male, late 20's
"Learnt to identify my triggers. Learnt to control my responses to my triggers." Male, late 20’s